Services

The Yale Program on Supervision offers a variety of services designed to improve the practice of supervision in publicly and privately funded health and human service organizations.

Needs Assessment

Every service is tailored to meet the needs of the organization requesting assistance and the unique characteristics of its staff. This is accomplished by conducting a needs assessment, which can be done informally or formally, with the latter approach using tools to examine the stage of organizational and staff readiness for change.

Supervisor Training & Development

A wide variety of options are available, which include the following:

• Comprehensive skill building programs that use a number of model curricula tailored to specific audiences
• Continuing education programs on supervision
• Coaching of supervisors to promote skill development
• Supervision of supervisors
• Developing and supporting Supervisor Learning Communities in organizations or systems of care, fostering skill retention and continued professional development among supervisors
• Leadership development focused on the skills of “managing from the middle” of an organization and managing effectively during periods of change
• Training direct care staff in the effective use of supervision
• Distance-delivered training and professional development
• Train-the-Trainer programs to build capacity within an organization to educate and develop supervisors

Secondary Trauma & Burnout

Specialized programs are offered that develop organizational capacity and supervisor skills in addressing the impact of trauma, secondary trauma, and burnout among staff.

Organizational Development

Consultation and technical assistance is provided to promote the delivery of effective supervision and the professional development of supervisors. This includes:

• Formation of implementation teams to improve supervisory practice
• Strategic planning and the development of implementation plans to guide the change process
• Development of supervision policies, guidelines, and standards that establish clear expectations about supervisory practice and compliance with legal, ethical, and regulatory requirements
• Communication strategies for educating staff at all levels about supervision standards and expectations
• Drafting of supervisor job descriptions and performance expectations
• Evaluation of supervisor competence
• Supervisor evaluation of direct care staff competence
• Implementation of procedures to document supervision and its content
• Implementation of systems to track the delivery of supervision

Evaluation

• Assessment of the impact of supervisor training
• Outcome assessment of organizational change strategies
• Measurement of staff attitudes and morale

Keynote and Plenary Speakers

Faculty members from the Yale Program on Supervision are available to present on supervision, workforce development, and numerous other topics related to health and social services.